*BEFORE CONTACTING US* Please be sure to read through our FAQ to see if your question may be answered there, as this may provide you with the fastest answer. You can view it here.
RETURNS - *Our returns policy can be found here*
If you have any questions or concerns that are not answered in our FAQ, then please feel free to contact us using any of the following means -
Email - you can email our customer service team at firstname.lastname@example.org and we will do our best to respond to you within 48 business hours.
Dedicated International Hotline - (+81) 96-288-4947 - you can reach us on this number during our business hours (listed below), and although you will be calling to Japan, this is our dedicated line and your questions can be answered in English. Further, we can also provide assistance in Japanese, Chinese and Korean also.
Facebook - you can contact us via Facebook here.
Business Hours -
Monday - Friday (including bank holidays) 10am-6pm
Contact Addresses -
All Japan Budogu
If you have a parcel to return to us, please send it to the above address so that we can process it appropriately. Also, this is the location of our showroom, so if you plan to visit Kumamoto, and would like to visit us, please come to the above address.